Business process visualization depending on user needs

In this paper, I describe our approach to simplified process visualization based on user’s role in the process. During our work on reference process model for universities in the Czech Republic, we have identified two different user groups of business processes diagrams. While the management of a university and process analysts need to see the whole process, tasks of every participant and communication and cooperation within the process, the needs of the other group – participants of the processare very different. For them the process describes a service offered by the institution and the only information they seek is how to use this service, or, in case their role is the role of the service provider, how are they supposed to solve the request. Finding a solution how to satisfy both these groups and keep the process models simple and manageable even in large quantities is subject of our research.